Shipping Policy

Processing after payment

Sugarwish begins handling only when payment is confirmed and ordinarily completes that step in 0–1 business day. Work occurs Monday–Friday, outside weekends and public holidays; orders received during those excluded days move to the next business day.

Estimated shipping timeline

Allow an estimated 3–5 business days for delivery after shipment. Processing plus carrier travel together usually span 3–6 business days.

Days used for shipment

Monday, Tuesday, Wednesday, Thursday, and Friday are dispatch days; packages do not leave on Saturday or Sunday.

Rates shown at checkout

Customers can see every relevant shipping fee during checkout prior to completing an order; an available free shipping choice appears there too.

United States destinations and address accuracy

Orders may be sent only inside the United States, with eligible locations identified during checkout. Verify every address detail before submission; incorrect, incomplete, or unavailable customer-supplied information can cause a delay or delivery failure for which Sugarwish is not liable.

Shipment confirmation and tracking

When shipment occurs, an email confirms it and supplies tracking whenever available. Tracking may require up to 24 hours to reflect the carrier's receipt of the package.

Circumstances that can delay delivery

Delivery usually meets the estimate; nevertheless, a carrier problem, weather event, holiday, unusually heavy volume, or other matter beyond our control can extend it. Reach out when the expected period has elapsed and we will review progress.

Correcting an incomplete or incorrect address

Please verify the delivery details before submission. Notify us immediately of an error or omission so we can attempt a correction before shipping; changes are not guaranteed after the order enters processing or is dispatched.

Packages marked delivered but not received

For an order reported delivered that cannot be found, begin by checking nearby and requesting details from the carrier. If the package remains missing, our care team will assist with further review.

How to contact the store

Contact us on the website or at danielaalbrechd281@gmail.com about a shipment, delivery, or order status. The phone line is (425) 211-8502, and the physical location is 508 Gray Ave, Durham, North Carolina, 27701, United States. Support hours run 9:00 AM to 5:00 PM ET throughout Monday through Sunday.