Refund Policy

Return window and eligibility

Requests for returns are accepted during the 30-day period beginning on delivery. We can consider only merchandise preserved as received—unused, not worn, still tagged and in its original package—with proof that you bought it.

Starting and sending a return

Contact danielaalbrechd281@gmail.com first to open the return. Once accepted, you will receive both a return-shipping label and instructions, and the parcel is to go to 508 Gray Ave, Durham, North Carolina, 27701, United States. Do not send an item without authorization, because an unsolicited return cannot be received.

Damage, defects, or an incorrect item

On receipt, check the order without delay. Contact us immediately when an item is faulty, arrives damaged, or is not the item purchased, so that we may investigate and make the situation right.

Items that cannot be returned

Nonreturnable categories include food and other perishables, flowers and plants, custom or specially ordered articles, personalized merchandise, beauty or other personal-care goods, dangerous materials, flammable fluids, and gas products. Neither gift cards nor sale purchases qualify; questions about an item are welcome.

Exchanges

We handle exchanges as two transactions: first return the original item; once we accept that return, buy the preferred item in a new order.

European Union cooling-off right

An order shipped to the European Union may be cancelled or returned during the 14 days after receipt, for any reason and with no explanation. As with other returns, the item must be unused, unworn, tagged, originally packaged, and accompanied by proof of purchase.

Refund timing

Once the returned goods have been examined, you will receive the refund decision. Approved refunds go back automatically through the original tender no later than 10 business days, subject to the bank or card company posting cycle. Write to danielaalbrechd281@gmail.com after 15 business days from approval if funds have not appeared.